Hello, I'm Afrin

A self-motivated and results-driven professional with strong teamwork and management skills, seeking a challenging role in a dynamic and growth-oriented organization. Eager to leverage my knowledge, experience, and problem-solving abilities to contribute to organizational success while continuing to grow professionally and deliver measurable results.

Business Operations Executive – Client Relations, Commercial Operations & Logistics Coordination

At Work

Experienced in client and vendor communication, corporate work order management, logistics coordination, and commercial operations. Proven ability to manage business processes efficiently, maintain strong stakeholder relationships, and support organizational objectives through effective coordination and customer service.

12th June 2023 – 15th May 2025

Key Responsibilities

1. Handling designated active CDPAP client around 150 Nos. Maintain the call Dashboard, Maintain the zero prebilling. Attend inbound calls & assist them with CDPAP related queries.

2. Proficiency in customer relationship management (CRM) software [HHA] and other relevant technology tools along with database maintenance.

3. Handling all the Patients & Caregiver to maintain a long term & trust worthy relationship to hunt new Patients & to keep the EVV percentage high & transparency about the legal issues.

4. Proper communication with the Patient & caregivers. Assist them with Vacation, Hospitalized, schedule change, New PA enroll, payment related queries, Hour increase etc.

5. Knowledge of healthcare regulations and compliance requirements related to customer service. 6. Maintain proper communication with MLTC.

1st July 2020 – 30th May 2023

Key Responsibilities

1. Local & International Tender participation. Tender planning, Tender management, Tender execution, Contract Management, Customer relationship, Vendor Management.

2. Private Customer Project handling. Analysis the requirement, budget Planning, Lead Time planning, Vendor management, maintain all communication with both with customer & foreign/local vendors, follow up the shipment & product delivery.

3. Supervise staff from different department to monitor the work progress. Liaise with superior to make decisions for operational activities and set strategic goals.

4. Supervise the fellow team mate work and assist them with proper guidance to ensure daily work progress and smooth business.

5. Sometimes visit customer to get clarity about the inquiry, to Settle work agreements regarding payment terms, commercial terms and logistic issues.

6. Prepare Monthly report to analyze Business value and make future decisions based on that.

1st Feb 2015 – 30th Mar 2017

Key Responsibilities

1. Telemarketing (client Hunt & Create Marketing Opportunities).

2. Make routine follow up to potential clients, handle client's inquiries and complaints

3. Developing business relations with client

4. Prepare Daily movement plan. Co-ordination with site, project engineer, Designer's.

5. Follow up Marketing members & make daily visit reports.

6. Make Sales Target, After sales Service & Bill collection.

7. Responsible for all kinds of documentation & weekly / monthly reporting to the department head

ACADEMIC BACKGROUND

Whenever, wherever. We're meant to work together.

Contact me for full-time jobs, freelance projects of Design & Development Project or just to say hello

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